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Knowledgebase : Configuration
It is vital that you perform a monthly maintenance on your Entities DB. Databases can become fragments and indexes can become out of date, and this can cause slow downs in the performance of the Entities DB. The larger the DB, the more important it is t...
If you get "Access is denied" during setup of AD Sync on a customers remote system, more then likely you have not added the ProviderAgentAdmin to the Domain Admins group.
If you have issues with AD FS and CRM please refer to this link from Microsoft. http://support.microsoft.com/kb/2828015 [http://support.microsoft.com/kb/2828015]
To add a NameSpace Extension to Ion do the following: * On the ION MANAGEMENT STUDIO server copy your extensions to: C:Program Files (x86)ExtendASPEPSIon Cloud Engine RepositoryNamespace Extensions * Open Ion Management Studio * Expand REPO...
This is when a customer is using a dedicated environment and would like SSO for the Lync client. If Full Trust Enabled is true then during the provisioning of the Lync service for a user the workflow sets the userOriginatorSid to be the value of the remo...
The following document will give you an overview of the Auditing part of the system.
This resolves an issue with the billing system that will block some types of billing. Please copy the attached namespaces to your main Ion management server: C:Program Files (x86)ExtendASPEPSIon Cloud Engine RepositoryNamespacesEntity BillingEntity Bi...
If you get the following error: The WinRM client sent a request to an HTTP server and got a response saying the requested HTTP URL was not available. This is usually returned by a HTTP server that does not support the WS-Management protocol. For mor...
To change the password for the top level admin (Admin@EPSHosting), you need to do the following. * Go to HOSTING ADMINISTRATION, and then click on CHANGE HOSTING ADMIN PASSWORD * Change the password here. * Go to the Web site front end server. *...
There are 2 service accounts that the EPS system uses. ProviderAgentAdmin and WorkflowEngineAdmin These accounts are tracked in a few places, so changing their password can take a bit of doing. * Change the password in AD on the account (in EPS OU, ...
With the release of Chrome version 43 broke our grids. Here is the fix. On your web server(s), please replace the files found in the C:Program Files (x86)ExtendASPEPSHostEPS WebSiteBin folder Replace (do not rename) the 3 files attached to this. To ...
Due to a recent change in our IP scheme, you will need to change the following: Open the following file on the back end engine server(s): C:Program Files (x86)ExtendASPEPSWorkflow Engine Product AuthenticationExtendASP.EPS.ProductAuthentication.Window...
If you try to export a report and get an access denied message, do the following. * Go to the web server * Go to C:Program Files (x86)ExtendASPEPSHostEPS WebSite * Right click on the TempReports folder, and select properties * Click on se...
Hi Here are some of the known fixes for 6.0.328 version. ------------------------- Due to a missing file setting for Auditing, the following is required for you to do, only on version 6.0.328 * Go to the engine, and launch the studio. * Expand ...
Many of the roles and functions of the ExtendASP software can be separated out to allow resiliency. There are four main components of the system: Web server (front end), Provisioning Engine (back end), Ion Management Studio, SQL. In the most concise...
If you are still on the old HMC system, and are having an issue where the system will not process users. We made a change recently to our firewall rules which may cause issues with it. Change the web.config, and replace the following.
If you have created your own NameSpace, and need to deploy it in the Ion system, the following are the steps. * Go to the server that has your ION STUDIO AND REPOSITORY. * Navigate to C:Program Files (x86)ExtendASPEPSIon Cloud Engine RepositoryNames...
The Invoice template is an HMTL template that the system uses to generate the invoice. The template allows you to change all aspects of the Invoice to your own look and feel. You can change almost anything in the template, including colors, background, te...
If the invoices are showing as blank, this is because the Invoice Template was not filled in, for the branding. If the invoices to the reseller are blank, in the Site Variables, go to Hoster Branding. Be sure that all of the available languages are fill...
With the release of Ion, we have also changed how the Ion system handles sending Email. Emails are now sent on a per location basis. This means that each location has the ability to send out the emails. If a user is added to Location Europe, then it w...
These ports are for Ion Cloud Engine communication only, the older 5.0 ports are slightly different. 5600 = General workflow requests (from web UI etc) - this means: * any server with an engine * the web site front end * Engine to Engine (downs...
The following are the uses and purposes of the users we create when first installing Ion 6.0 IonCloudEngineAdmin - The user account used for authentication when connection to the Ion Management Service on port 5605. User account has 0 perms in the syste...
If you added your logo, and it doesnt show or is not updated, use the following steps. Logos (and all reseller branding) are on a 2 hour cycle. If it does not update after 2 hours, please try the following. Branding has multiple levels. If you added...
If you dont see the Line URI when Lync enabling a user, it is because you need to associate the plans in the site variables. * Go to Site Variables. * Click on Plan Settings on the right * in the box named Lync/OCS RCC enabled plans, be sure to hi...
Its very easy and straight forward to move the Entities DB (or the Config db) to a different server or instance. Just take the DB offline and move it as you normally would do. Then you need to change the setting in a few places. For Configuration Data...
These are the steps to move the SQL database to another server. * Copy the database to the server you want. * On the web server, run the WebSite Configuration Utility. * Update the SQL server reference * Click Update * On the Engine Server, op...
If _MSRTCSIP-OBJECTID_ is missing from your AD schema, then you are going to need to extend your AD with the LHP schema once again. Here's how: * Log into a Lync front-end pool server as a member of CSAdministrator group * Open an elevated Lync Mana...
Not enough free resource space exists to allocate to the System Pool Item This occurs when you have run out of space for Exchange. Please do the following: * Go to Hosting Administration * Click on Pool Administration * Select your Exchange Pool...
Out of Office (OOF) and how Exchange publishes this in Exchange 2010 has many flaws and issues. However, in 2013, other types of email going between tenants on the same platform can now be controlled with Microsoft's ABP Routing Agent. http://technet....
The password strength is a configurable setting on a per company basis. At the hoster level you can also set this field in the site variables. If you set the site variables level to Medium or Strong, but dont allow weak, then no customer can set it to w...
If you are having issues with People Picker not showing the users in a company, please try this to fix it. In Sharepoint, under Security, open configure service accounts. Record the accounts listed under the following 2 services. Add those accounts ...
Plans were designed to be very granual. This means that plans can be global (available to all customers) per reseller, or even per company. When you create a plan it is assigned to no one. If you right click on the plan, you can assign it to all Reselle...
In the Pool screen you will see a field called Allocation type. This field has 2 settings, Level or Tight pack. When a pool is set to Level, then what occurs is the following. When a user is added to a pool, the system queries which pool item (store), h...
To get public folders to work with EPS, you will first need to create the top level public folder mailbox in Exchange. Once this is created, you can turn on public folders in the Exchange Service screen. Now goto the Pool Administration screen and cre...
Regions are the newest feature in EPS version 5.4.2.0. They allow you to have multiple data centers on the same ad forest that then allow the choice of where your service is provisioned. For example, you have a data center in US and in Europe, and both ...
If you have forgotten or need to reset the Admin@EPSHosting password, we have a stored procedure in the DB that you use. You can do so by doing the following: * Open SQL, and navigate to the Entities database. * Expand the Database * Expand Progr...
Engine The EPS Workflow Engine and Provider Agents use WCF Transport and Message security. This means no clear txt data is sent to our services. This is hard coded and not changeable. All error logs will never show an encrypted field in plain text. An...
If you want to enable send connectors, these are the steps to take. * Go to Site Variables * Click on Exchange Settings * Turn on Send Connectors - if you want company admins to be able to add them, check that too * Click Update. * Click on Po...
SYMPTOMS   You could browse to the SPF endpoints, but any attempt to retrieve feeds for resources, such as Clouds, returned an empty feed. No error just an empty feed. This was the URL used in a browser to reproduce the error: https://cssco001.mydom...
If you run into the following error The term 'Get-AcceptedDomain' is not recognized as the name of a cmdlet This normally means that it cant hit the CAS server correctly. Try the following steps to correct it. * Log into the control panel as the t...
If a user logs in and they get the following error message - User Access Denied Access to this page is restricted to Administrator only access. If you think you should have access to this page, please talk to your administrator. Otherwise, contact supp...
To learn more about our user based security roles, please refer to the attached document.