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Knowledgebase : Miscellaneous
This normally means that your system is not setup correctly. 1) Make sure that your time and time zones are the same on all the computers. If you get an SSPI error, this can mean the timing is off. 2) Make sure .net 3.5 and 4.0 are installed on the ser...
The following document will give you an overview of the Auditing part of the system.
This resolves an issue with the billing system that will block some types of billing. Please copy the attached namespaces to your main Ion management server: C:Program Files (x86)ExtendASPEPSIon Cloud Engine RepositoryNamespacesEntity BillingEntity Bi...
When you change a plan in the UI, that change is not pushed to anyone. Only new users, and users who change to that plan get the new settings. This is done because even though you change a plan, you might not want older users to have that change. It is ...
There are 2 service accounts that the EPS system uses. ProviderAgentAdmin and WorkflowEngineAdmin These accounts are tracked in a few places, so changing their password can take a bit of doing. * Change the password in AD on the account (in EPS OU, ...
With the release of Chrome version 43 broke our grids. Here is the fix. On your web server(s), please replace the files found in the C:Program Files (x86)ExtendASPEPSHostEPS WebSiteBin folder Replace (do not rename) the 3 files attached to this. To ...
If you are getting the following error: 'Could not find any available Domain Controller.' This is an issue with the CAS server, where it will lose track of the AD controller. You may even see event logs show on the CAS server to this effect. The only ...
This document will show you how to use the Import/Export part of the system that is in both the Web Site, as well as the EPS Tool. Remember if you need to do more then 50 users, to use the EPS Tool.
If you are seeing the following error - "There are currently parent entities that are not provisioned correctly" This can mean several differnet things, but mainly that one of the parent objects or sub objects are in a failed state. The best way to ta...
There are 2 screens that are basically the most powerful and useful screens in the system. ENTITY STATUS LISTS This screen can be accessed from the Hosting Administration screen (if you have enough permissions). On this screen, you will find 4 differ...
Before contacting support, please be sure to read the enclosed document on how to debug your system.
Due to a recent change in our IP scheme, you will need to change the following: Open the following file on the back end engine server(s): C:Program Files (x86)ExtendASPEPSWorkflow Engine Product AuthenticationExtendASP.EPS.ProductAuthentication.Window...
If you need to pull billing data into an external billing system, this is a summary of the options that you have. * Direct SQL pull (query) into from our database. This is where your external system queries the data it needs directly from SQL. * The...
If you are still on the old HMC system, and are having an issue where the system will not process users. We made a change recently to our firewall rules which may cause issues with it. Change the web.config, and replace the following.
If you are looking how to import SharePoint sites for existing customers, here is how. 1) Edit the export settings and set enabled="false" for all services except SharePoint. 2) Export the customer, but uncheck the importing of the groups, users, cont...
The Invoice template is an HMTL template that the system uses to generate the invoice. The template allows you to change all aspects of the Invoice to your own look and feel. You can change almost anything in the template, including colors, background, te...
If the invoices are showing as blank, this is because the Invoice Template was not filled in, for the branding. If the invoices to the reseller are blank, in the Site Variables, go to Hoster Branding. Be sure that all of the available languages are fill...
With the release of Ion, we have also changed how the Ion system handles sending Email. Emails are now sent on a per location basis. This means that each location has the ability to send out the emails. If a user is added to Location Europe, then it w...
Locations give you the ability to control the following: * Multiple Data centers * Dedicated Deployments * On Premise deployments A location is defined as a separate AD forest. So if you have 2 data centers, one in Europe and one in the US,...
If you get this error: Starting a command on remote server failed with the following error message : The Windows Remote Shell cannot process the request; the selector value 4A60B6CB-A184-47BA-890A-080F66B2B6F9 specified in the request was not found. For ...
If you dont see the Line URI when Lync enabling a user, it is because you need to associate the plans in the site variables. * Go to Site Variables. * Click on Plan Settings on the right * in the box named Lync/OCS RCC enabled plans, be sure to hi...
This is something that is not natively supported by our UI, but it is still possible to do. We have written a Maintenance Stored Procedure that can do a basic customer move between resellers. This Stored Procedure is called as follows: DECLARE @Custo...
Its very easy and straight forward to move the Entities DB (or the Config db) to a different server or instance. Just take the DB offline and move it as you normally would do. Then you need to change the setting in a few places. For Configuration Data...
To move mailboxes in Exchange, you MUST do it via the control panel. Moving mailboxes in exchange will cause our system to lose track of the mailbox and cause issues. To make sure that mailbox move task is enabled, there are several things you must do o...
The password strength is a configurable setting on a per company basis. At the hoster level you can also set this field in the site variables. If you set the site variables level to Medium or Strong, but dont allow weak, then no customer can set it to w...
Plans were designed to be very granual. This means that plans can be global (available to all customers) per reseller, or even per company. When you create a plan it is assigned to no one. If you right click on the plan, you can assign it to all Reselle...
In the Pool screen you will see a field called Allocation type. This field has 2 settings, Level or Tight pack. When a pool is set to Level, then what occurs is the following. When a user is added to a pool, the system queries which pool item (store), h...
Engine The EPS Workflow Engine and Provider Agents use WCF Transport and Message security. This means no clear txt data is sent to our services. This is hard coded and not changeable. All error logs will never show an encrypted field in plain text. An...
If you want to enable send connectors, these are the steps to take. * Go to Site Variables * Click on Exchange Settings * Turn on Send Connectors - if you want company admins to be able to add them, check that too * Click Update. * Click on Po...
If a user logs in and they get the following error message - User Access Denied Access to this page is restricted to Administrator only access. If you think you should have access to this page, please talk to your administrator. Otherwise, contact supp...
To learn more about our user based security roles, please refer to the attached document.