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Knowledgebase : Installation
It is vital that you perform a monthly maintenance on your Entities DB. Databases can become fragments and indexes can become out of date, and this can cause slow downs in the performance of the Entities DB. The larger the DB, the more important it is t...
Release Notes 6.4.34 * Fixed AD Sync delete issue. Now if you delete a user on the remote AD, it will delete in EPS. * Changed how the Mailbox permissions screen handles loading. Speed increase for large scale companies. * Added DNS server ...
Here are the current hotfixes for version 5.3.1.7 Please Replace the existing files with these versions. The locations of where they go are: HostEPS/Admin/NewSearch.aspx HostEPS/Admin/NewSearch.aspx.cs - Fixes issue where you could not right click...
This normally means that your system is not setup correctly. 1) Make sure that your time and time zones are the same on all the computers. If you get an SSPI error, this can mean the timing is off. 2) Make sure .net 3.5 and 4.0 are installed on the ser...
If you get "Access is denied" during setup of AD Sync on a customers remote system, more then likely you have not added the ProviderAgentAdmin to the Domain Admins group.
If you are getting the error: Access to the registry key HKLMsoftwareextensASP is denied. Make sure the WorkflowEngineAdmin is a member of the local admins group.
If you have issues with AD FS and CRM please refer to this link from Microsoft. http://support.microsoft.com/kb/2828015 [http://support.microsoft.com/kb/2828015]
Once you have already installed AD Sync on the remote system, these are the steps to update it to a newer version. You will not normally ever need to update the Password dll that you first installed, as this should never change (unless instructed to). ...
This is when a customer is using a dedicated environment and would like SSO for the Lync client. If Full Trust Enabled is true then during the provisioning of the Lync service for a user the workflow sets the userOriginatorSid to be the value of the remo...
  First we want to verify the Organization is Pointing to a deleted All Rooms Address List. This can be viewed using the Exchange PowerShell. Open Exchange Powershell and run "Get-OrganizationConfig". 1. Take note of the Organization Name(Most Likely "...
BES 5.0.X Installation on Windows Server 2008 R2 x64 OS Windows Pre Requisites to Install BEFORE installing Blackberry Enterprise Server 5.0.X Windows Updates Current Roles: IIS Services (Deault Install from Selecting Web Services From the Add Role...
This configuration has been tested and found to work in a Multi-Tenant Lync 2010 Solution. PRIMARY RESELLER CERTIFICATES(NAMES USED WILL VARY) PRIMARY RESELLER DNS RECORDS A RECORDS Sip, Conf, AV, Meet, web SRV RECORDS DOMAIN                  ...
To change the password for the top level admin (Admin@EPSHosting), you need to do the following. * Go to HOSTING ADMINISTRATION, and then click on CHANGE HOSTING ADMIN PASSWORD * Change the password here. * Go to the Web site front end server. *...
There are 2 service accounts that the EPS system uses. ProviderAgentAdmin and WorkflowEngineAdmin These accounts are tracked in a few places, so changing their password can take a bit of doing. * Change the password in AD on the account (in EPS OU, ...
With the release of Chrome version 43 broke our grids. Here is the fix. On your web server(s), please replace the files found in the C:Program Files (x86)ExtendASPEPSHostEPS WebSiteBin folder Replace (do not rename) the 3 files attached to this. To ...
Before contacting support, please be sure to read the enclosed document on how to debug your system.
Due to a recent change in our IP scheme, you will need to change the following: Open the following file on the back end engine server(s): C:Program Files (x86)ExtendASPEPSWorkflow Engine Product AuthenticationExtendASP.EPS.ProductAuthentication.Window...
If you get the message "execution of scripts is disabled on this system" this means that you have not fully configured WSMan or scripting on the remote server. To Resolve: Open Powershell, type set-executionpolicy unrestricted
When adding a SharePoint pool item, if you get this message that talks about it cant talk to SQL: Go to the SharePoint SQL server, and turn off UAC (User Account Control). Reboot and try again.
Hi Here are some of the known fixes for 6.0.328 version. ------------------------- Due to a missing file setting for Auditing, the following is required for you to do, only on version 6.0.328 * Go to the engine, and launch the studio. * Expand ...
Many of the roles and functions of the ExtendASP software can be separated out to allow resiliency. There are four main components of the system: Web server (front end), Provisioning Engine (back end), Ion Management Studio, SQL. In the most concise...
If you have created your own NameSpace, and need to deploy it in the Ion system, the following are the steps. * Go to the server that has your ION STUDIO AND REPOSITORY. * Navigate to C:Program Files (x86)ExtendASPEPSIon Cloud Engine RepositoryNames...
With the release of Ion, we have also changed how the Ion system handles sending Email. Emails are now sent on a per location basis. This means that each location has the ability to send out the emails. If a user is added to Location Europe, then it w...
These ports are for Ion Cloud Engine communication only, the older 5.0 ports are slightly different. 5600 = General workflow requests (from web UI etc) - this means: * any server with an engine * the web site front end * Engine to Engine (downs...
The following are the uses and purposes of the users we create when first installing Ion 6.0 IonCloudEngineAdmin - The user account used for authentication when connection to the Ion Management Service on port 5605. User account has 0 perms in the syste...
If you added your logo, and it doesnt show or is not updated, use the following steps. Logos (and all reseller branding) are on a 2 hour cycle. If it does not update after 2 hours, please try the following. Branding has multiple levels. If you added...
 THE FOLLOWING ARE THE STEPS TO SETUP MCAFEE.  PLEASE ALSO REFER TO THE MCAFEE INSTRUCTIONS. When creating the McAfee Service, you will need to set the following fields: McAfee Partner Id : the partner id for your company, as set by McAfee. Certificate ...
If _MSRTCSIP-OBJECTID_ is missing from your AD schema, then you are going to need to extend your AD with the LHP schema once again. Here's how: * Log into a Lync front-end pool server as a member of CSAdministrator group * Open an elevated Lync Mana...
Out of Office (OOF) and how Exchange publishes this in Exchange 2010 has many flaws and issues. However, in 2013, other types of email going between tenants on the same platform can now be controlled with Microsoft's ABP Routing Agent. http://technet....
The password strength is a configurable setting on a per company basis. At the hoster level you can also set this field in the site variables. If you set the site variables level to Medium or Strong, but dont allow weak, then no customer can set it to w...
If you are having issues with People Picker not showing the users in a company, please try this to fix it. In Sharepoint, under Security, open configure service accounts. Record the accounts listed under the following 2 services. Add those accounts ...
In the Pool screen you will see a field called Allocation type. This field has 2 settings, Level or Tight pack. When a pool is set to Level, then what occurs is the following. When a user is added to a pool, the system queries which pool item (store), h...
POSTINI PORTAL 1) Setup the top level Org as a mail config, so that you can set mail settings on it. 2) Configure all the settings the way you want 3) Set the IP address of your exchange servers so mail will flow to your servers. 4) Set the Postini...
To get public folders to work with EPS, you will first need to create the top level public folder mailbox in Exchange. Once this is created, you can turn on public folders in the Exchange Service screen. Now goto the Pool Administration screen and cre...
Regions are the newest feature in EPS version 5.4.2.0. They allow you to have multiple data centers on the same ad forest that then allow the choice of where your service is provisioned. For example, you have a data center in US and in Europe, and both ...
If you have forgotten or need to reset the Admin@EPSHosting password, we have a stored procedure in the DB that you use. You can do so by doing the following: * Open SQL, and navigate to the Entities database. * Expand the Database * Expand Progr...
Engine The EPS Workflow Engine and Provider Agents use WCF Transport and Message security. This means no clear txt data is sent to our services. This is hard coded and not changeable. All error logs will never show an encrypted field in plain text. An...
If you are looking for how to handle Hybrid scenarios in Skype for Business, please use this usefull link. http://www.get-csjosh.com/skypeforbusiness-hybrid-handbook [http://www.get-csjosh.com/skypeforbusiness-hybrid-handbook]
SYMPTOMS   You could browse to the SPF endpoints, but any attempt to retrieve feeds for resources, such as Clouds, returned an empty feed. No error just an empty feed. This was the URL used in a browser to reproduce the error: https://cssco001.mydom...
If you run into the following error The term 'Get-AcceptedDomain' is not recognized as the name of a cmdlet This normally means that it cant hit the CAS server correctly. Try the following steps to correct it. * Log into the control panel as the t...
HERE ARE TROUBLESHOOTING STEPS FOR WINRM You need to verify your winrm is set up correctly. We provide scripts to setup the WinRM Configuration portion, these must be run in an elevated command prompt in order to work properly. Command Prompt and PowerSh...