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It is vital that you perform a monthly maintenance on your Entities DB. Databases can become fragments and indexes can become out of date, and this can cause slow downs in the performance of the Entities DB. The larger the DB, the more important it is t...
Here are the current hotfixes for version 5.3.1.7 Please Replace the existing files with these versions. The locations of where they go are: HostEPS/Admin/NewSearch.aspx HostEPS/Admin/NewSearch.aspx.cs - Fixes issue where you could not right click...
If you are getting the following error: 'Could not find any available Domain Controller.' This is an issue with the CAS server, where it will lose track of the AD controller. You may even see event logs show on the CAS server to this effect. The only ...
Before contacting support, please be sure to read the enclosed document on how to debug your system.
If you are still on the old HMC system, and are having an issue where the system will not process users. We made a change recently to our firewall rules which may cause issues with it. Change the web.config, and replace the following.
If the invoices are showing as blank, this is because the Invoice Template was not filled in, for the branding. If the invoices to the reseller are blank, in the Site Variables, go to Hoster Branding. Be sure that all of the available languages are fill...
The following are the uses and purposes of the users we create when first installing Ion 6.0 IonCloudEngineAdmin - The user account used for authentication when connection to the Ion Management Service on port 5605. User account has 0 perms in the syste...
Locations give you the ability to control the following: * Multiple Data centers * Dedicated Deployments * On Premise deployments A location is defined as a separate AD forest. So if you have 2 data centers, one in Europe and one in the US,...
If you get the following error during Lync enabling - Management object not found for identity This is due to a bug in Lync, where one call doesnt take the DC passed in. If you have more then 1 AD controller, you will get into a race state, and this wil...
Its very easy and straight forward to move the Entities DB (or the Config db) to a different server or instance. Just take the DB offline and move it as you normally would do. Then you need to change the setting in a few places. For Configuration Data...
These are the steps to move the SQL database to another server. * Copy the database to the server you want. * On the web server, run the WebSite Configuration Utility. * Update the SQL server reference * Click Update * On the Engine Server, op...
Not enough free resource space exists to allocate to the System Pool Item This occurs when you have run out of space for Exchange. Please do the following: * Go to Hosting Administration * Click on Pool Administration * Select your Exchange Pool...
If you have migrated from Exchange 2010 to 2013, and have found that the OABs are not working, you will need to do the following. Delete the Old OAB in Exchange, and then create the new one in Exchange 2013. Once that is created, use our tool to execute...
If a user logs in and they get the following error message - User Access Denied Access to this page is restricted to Administrator only access. If you think you should have access to this page, please talk to your administrator. Otherwise, contact supp...
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